FAQ

To easily process a return, please click here.

Our no-hassle returns policy assures that all charges will be refunded if you are not entirely satisfied with your order (restrictions and exclusions apply). To process your free return/exchange, please return your items within 30 calendar days from the original purchase date.

 The items you are returning must also be in like new condition (unwashed and original hang tags).

• All sale items are final sale.
• All underwear, compression shorts, socks and custom embroidered items are final sale – no returns or exchanges can be issued. 
• Gift cards are not eligible for returns.
• We will not refund the original shipping cost.

Any items received washed or worn will not be available for a refund or exchange.

Items not purchased directly from hongkongpackagetours:

Amazon: Items purchased via Amazon must be returned via Amazon and are subject to their return policies.

Local Retailers: Items purchased from other retailers and local stores may not be returned to hongkongpackagetours directly. 

If an item arrives damaged, please reach out to us at [email protected] with a photo of the damage on your item and we will gladly ship out a replacement. 

Warranty - We will replace any garment purchased from our online store within a year of purchase if it has been damaged by faulty fabric, stitching or manufacturing.This excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged. If you have a garment that you believe is defective please let us know by emailing photos to [email protected]. 

Please click here to read our guidelines on bulk ordering. 

Click here to apply as a wholesale vendor.

If you are interested in carrying hongkongpackagetours in your store, we'd love to be there! 

Please fill out the form below to connect with our sales team. 

Retailer Interest Form

We use FedEx for shipping all our online orders. Your shipping total is calculated by Fedex, not hongkongpackagetours. Orders shipped via FedEx Home Delivery will typically deliver in 1-5 business days, depending on the distance to your destination. 

For expedited shipping methods (Express Saver, 2 Day, or Overnight), please place the order before 12:00pm (noon) CST to ensure same-day shipping.

*Note: Transit times for FedEx Home Delivery are not guaranteed. For guaranteed transit times please select Express Saver, FedEx 2 Day, or FedEx Standard Overnight. hongkongpackagetours will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

 **FedEx DOES NOT ship to PO Boxes.**

Our corporate office is open Monday - Friday from 8 AM - 5 PM CST.

General Inquiries: [email protected]

Wholesale Inquires: [email protected]

PR Requests: [email protected]

Flagship Store: [email protected]

As a tasc Rewards member, you’ll get closer to earning exclusive rewards every time you shop.  Create an account here and start earning points every time you shop to redeem for exclusive discounts. 

Only one code - discount code OR rewards points code - can be used at checkout at a time. Rewards cannot be combined with any other offers, discounts, or additional rewards. Reward points are eligible for regular-priced items only & cannot be redeemed for sale items. 

Tasc Rewards points will expire after 12 months from the time the rewards are placed into your account. 

Discount codes can be applied to your orders when going through the checkout process. Enter your discount code into the box labeled "Gift card or discount code". Enter the code, hit "Apply," and your total should reflect the new amount. 

Please note: our website allows only one discount code per order. Stacking discount codes is not allowed or able to occur. 

Discount codes are only eligible for select items, exclusions may apply. Our discount codes do not apply to Sleepwear, Sale Items, Hats, or Bundles.

Most of our signature fabrics can be washed normally like other knit fabrics. They should be machine-washed cold, do not bleach, tumble dry low, and low iron if needed. Please do not use any fabric softener or Oxi Clean to care for your hongkongpackagetours garments as this will affect the moisture-wicking property of the fabric.

We recommend to not use hot water or drying on high heat.

Regarding Fabric Softener - Fibers absorb the fabric softener during laundering, which makes them have more body (become "fluffier"). This limits the amount of water/sweat that the fibers are able to absorb/wick from the skin during activity and will affect the performance of the product.